1. Overview
At William Adventures, we take pride in delivering quality travel products. If you receive a damaged or incorrect item, we offer a simple return process. Please note that we do not offer refunds for change-of-mind purchases.

2. Eligibility for Returns
Returns are accepted only under the following conditions:

• The item is damaged, defective, or incorrect upon delivery.

• You contact us within 48 hours of receiving the item.

• The item is unused, in its original packaging, and includes all accessories or tags.

3. Non-Returnable Items
The following items are non-returnable:

• Used products

• Items without original packaging

• Products returned after the 48-hour window

• Items damaged due to misuse or neglect

4. How to Initiate a Return
To start the return process:

• Email us at [email protected] with your order number, reason for return, and a photo of the item.

• Our team will review your request within 2 business days.

• If approved, we will coordinate the return pickup or provide further return instructions.

5. Refunds
Since we operate only through Cash on Delivery, we do not issue monetary refunds. However:

• If the return is approved, you may choose one of the following:

  • Exchange: We will send a replacement item (same product or equivalent).

6. Shipping Costs

• Return shipping is free if the item is damaged or incorrect.

• We do not reimburse shipping costs for items returned without authorization.

7. Cancellations
Orders can be canceled before shipment only. Once an item is shipped, it must be returned under the conditions stated above.

8. Contact Us
For any return-related questions, please reach out to us at:
Email: [email protected]